1. Introduction
These Terms & Services govern your access to and use of our website, online store, products, services, and all transactions made through our platform. By visiting our website, creating an account, placing an order, making a purchase, or otherwise using our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Services.
If you do not agree with any part of these terms, please do not use our website or place an order.
These Terms & Services apply to all customers, visitors, users, and purchasers unless a specific written agreement states otherwise.
2. About Our Products
We specialize in jewelry products including snake-pattern chains, snake-pattern bracelets, chains, bracelets, and related fashion accessories.
Every product is manufactured, finished, photographed, and presented with the intention of accurately representing its appearance and specifications. However, minor differences between the product displayed on the website and the product received may occur due to photography, lighting, screen settings, manufacturing processes, finishing, and other factors.
Product images displayed on the website are for representation purposes. The actual product may have minor variations in texture, shine, color, dimensions, pattern alignment, or finish.
Such minor variations shall not automatically be considered manufacturing defects.
3. Product Descriptions & Specifications
We make reasonable efforts to ensure that product descriptions, dimensions, weights, materials, finishes, colors, sizes, availability, and other specifications displayed on the website are accurate.
However, specifications may occasionally change due to manufacturing updates, supplier changes, production variations, or other operational reasons.
Customers are responsible for reviewing the available product information, size options, descriptions, photographs, and other details before placing an order.
If you require clarification regarding a product before purchasing, you should contact us before completing the order.
4. Jewelry Size & Fit
Customers are responsible for selecting the appropriate size of chains and bracelets where multiple sizes or lengths are available.
Bracelets may fit differently depending on wrist size, preferred wearing style, bracelet structure, and personal preference.
Measurements provided on the website should be used as a reference when selecting a product.
We are not responsible for an unsuitable fit caused by the customer’s incorrect selection of size or length.
5. Pricing
All prices displayed on the website are subject to change without prior notice.
Prices may be changed due to changes in manufacturing costs, material costs, operational expenses, taxes, promotional campaigns, market conditions, or other business considerations.
The price applicable to an order is the price displayed at the time the customer successfully places the order, unless an obvious technical, typographical, or pricing error has occurred.
We reserve the right to correct pricing errors and, where legally permissible, cancel an order affected by an obvious pricing error.
6. Offers, Discounts & Promotions
Promotional offers, discounts, coupon codes, limited-time offers, and special pricing may be subject to additional terms.
Unless expressly stated otherwise, promotional offers cannot be combined with other offers or discounts.
We reserve the right to modify, suspend, restrict, or terminate any promotion at any time.
Coupon codes or promotional benefits may have limitations regarding validity, minimum order value, eligible products, number of uses, or customer eligibility.
7. Product Availability
All products are subject to availability.
Although we make reasonable efforts to maintain accurate inventory information, a product may become unavailable between the time it is added to a customer’s cart and the time the order is processed.
If a purchased product becomes unavailable after an order has been placed, we may contact the customer regarding available alternatives or cancel the affected item and process an applicable refund.
8. Placing an Order
When placing an order, the customer agrees to provide complete, accurate, and current information.
This may include:
- Full name
- Mobile number
- Email address
- Complete delivery address
- Postal/PIN code
- State and city
- Payment information
- Any other information required to process the order
The customer is responsible for ensuring that all information provided during checkout is correct.
We shall not be responsible for delivery failures, delays, additional charges, or losses caused by incorrect, incomplete, outdated, or misleading information provided by the customer.
9. Order Confirmation
After placing an order, the customer may receive an order confirmation through email, SMS, WhatsApp, or another communication method.
An order confirmation indicates that the order request has been received. It does not necessarily guarantee that the order cannot subsequently be cancelled due to product availability, payment issues, suspected fraud, pricing errors, or other legitimate circumstances.
An order shall be considered accepted and processed subject to successful payment verification, inventory availability, and fulfillment requirements.
10. Right to Refuse or Cancel Orders
We reserve the right to refuse, restrict, or cancel any order where reasonably necessary.
Circumstances may include:
- Product unavailability
- Incorrect product pricing
- Technical errors
- Payment failure
- Duplicate orders
- Suspicious or fraudulent transactions
- Incomplete customer information
- Incorrect shipping information
- Repeated failed deliveries
- Abuse of promotional offers
- Unusual purchasing activity
- Violation of these Terms & Services
If a prepaid order is cancelled by us, the applicable eligible amount will be refunded through the appropriate payment method, subject to applicable payment-processing procedures.
11. Payment
Customers must complete payment using one of the payment methods made available at checkout.
Payment confirmation is required before prepaid orders are processed.
We do not directly control third-party payment gateways, banks, card networks, UPI providers, or other payment processors. Therefore, we are not responsible for delays, failures, declined transactions, technical interruptions, or other issues caused by such third parties.
Customers must ensure that their payment information is accurate and authorized for use.
12. Cash on Delivery
If Cash on Delivery is offered, it may be available only for selected locations, products, order values, or customers.
We reserve the right to restrict or discontinue Cash on Delivery at any time.
Customers placing Cash on Delivery orders agree to accept the package and pay the applicable amount upon delivery.
Repeated refusal of Cash on Delivery orders or intentional failure to accept orders may result in restrictions on future Cash on Delivery purchases.
13. Shipping & Delivery
We aim to dispatch confirmed orders within the estimated processing period displayed on our website or communicated to the customer.
Delivery timelines are estimates and may vary depending on the destination, courier availability, operational conditions, weather, public holidays, regional restrictions, logistical disruptions, and other circumstances beyond our reasonable control.
Once an order has been handed over to the shipping or courier partner, delivery is subject to the courier company’s operational timelines and procedures.
A delay beyond the estimated delivery period does not automatically constitute a failure to provide the product.
14. Shipping Address
Orders will be shipped to the address provided by the customer at checkout.
Customers must carefully verify the shipping address before placing the order.
If an order cannot be delivered because of:
- Incorrect address
- Incomplete address
- Incorrect PIN code
- Missing apartment or building information
- Customer being unavailable
- Customer refusing delivery
- Customer not responding to courier calls
- Multiple failed delivery attempts
additional shipping or re-delivery charges may apply where applicable.
15. Delivery Acceptance
Customers should inspect the external condition of the package at the time of delivery wherever reasonably possible.
If the package appears visibly damaged, opened, tampered with, or materially compromised, the customer should document the condition and contact us as soon as possible.
Where required for a return, replacement, or investigation, customers may be asked to provide photographs, videos, packaging information, unboxing footage, or other evidence.
16. Returns, Exchanges & Refunds
Returns, exchanges, replacements, and refunds are subject to our separate Return & Refund Policy.
Eligibility may depend on the condition of the product, the reason for the return, the time within which the issue is reported, and compliance with the applicable return procedure.
Products that have been worn, damaged, altered, modified, scratched, improperly handled, or exposed to chemicals may not qualify for return or replacement unless required by applicable law.
Customers must not send products back without following the prescribed return procedure or receiving the required return authorization where applicable.
17. Damaged, Defective or Incorrect Products
If a customer receives a product that is damaged, defective, or different from the product ordered, the customer should contact us within the period specified in our Return & Refund Policy.
We may request photographs, videos, packaging images, order details, or other information necessary to assess the issue.
Once the claim has been reviewed and verified, we may provide an appropriate resolution in accordance with our applicable policy and legal obligations.
A product that shows ordinary signs of use, accidental damage, improper handling, or damage caused after delivery may not qualify as defective.
18. Jewelry Care & Maintenance
Jewelry is a wearable product and should be handled with reasonable care.
To preserve the appearance, finish, shine, and condition of your jewelry, we recommend keeping it away from prolonged exposure to:
- Water
- Sweat
- Perfume
- Deodorants
- Lotions
- Creams
- Cosmetics
- Oils
- Cleaning agents
- Chlorine
- Salt water
- Other chemicals
Customers should remove jewelry before activities that may expose it to excessive moisture, chemicals, friction, impact, or physical stress.
Jewelry should preferably be stored in a clean, dry location when not being worn.
19. Normal Wear & Tear
Jewelry may naturally experience signs of use over time.
Minor scratches, surface marks, changes in shine, gradual fading of certain finishes, discoloration caused by exposure, and other effects associated with regular wear may constitute normal wear and tear.
Normal wear and tear is not necessarily considered a manufacturing defect.
The longevity of a product may depend on frequency of use, exposure to moisture and chemicals, storage conditions, handling, and individual usage patterns.
20. Customer Responsibility for Product Care
The customer is responsible for using and maintaining jewelry appropriately.
Damage resulting from dropping, bending, pulling, crushing, improper storage, exposure to chemicals, excessive force, unauthorized modification, attempted repair, or other improper handling may not be covered under any applicable warranty, replacement, or return arrangement.
21. Personal Information
When customers place orders or use our website, certain information may be collected and processed for purposes such as order processing, payment verification, shipping, customer support, communication, fraud prevention, and improving our services.
Personal information will be handled in accordance with our Privacy Policy and applicable laws.
Customers are responsible for providing accurate information and maintaining the confidentiality of any account credentials associated with their account.
22. Marketing Communications
By providing your contact information, you may receive transactional or service-related communications concerning your orders.
Where applicable and subject to consent and applicable law, you may also receive promotional communications regarding products, offers, launches, discounts, or other brand updates.
Customers may opt out of promotional communications through the available unsubscribe or communication-preference mechanisms.
23. Website Content
All website content, including product photographs, videos, graphics, illustrations, logos, brand elements, product descriptions, written content, page designs, layouts, and other materials, is owned by or licensed to the brand unless otherwise stated.
Such content is provided for personal and informational use in connection with purchasing our products.
No customer or third party may reproduce, copy, modify, distribute, publish, sell, commercially exploit, or otherwise use our content without prior written permission.
24. Intellectual Property
All trademarks, logos, brand names, product names, designs, graphics, photographs, creative assets, website designs, written material, and other intellectual property associated with the brand remain the property of the respective rights holder.
Unauthorized use of any intellectual property may constitute an infringement of applicable intellectual property laws.
25. Prohibited Website Use
Customers and visitors must not use our website for unlawful, fraudulent, abusive, deceptive, or unauthorized purposes.
You must not attempt to:
- Gain unauthorized access to our website or systems
- Interfere with website security
- Introduce malicious code or software
- Scrape or systematically copy website content without authorization
- Use automated systems in a manner that harms website operations
- Attempt to obtain another customer’s information
- Conduct fraudulent transactions
- Misuse promotional codes or offers
- Impersonate another person or entity
- Use the website in violation of applicable law
We reserve the right to restrict access or take appropriate action where misuse is identified.
26. Third-Party Services
Our website may integrate or rely on third-party services, including payment gateways, logistics providers, courier companies, analytics services, communication platforms, advertising platforms, hosting providers, and other technology providers.
Such third-party services may operate under their own terms, policies, and privacy practices.
We are not responsible for the independent operation, availability, policies, or actions of third-party providers, except to the extent required by applicable law.
27. External Links
Our website may contain links to third-party websites or services.
Such links may be provided for convenience or informational purposes.
We do not necessarily endorse or control third-party websites and are not responsible for their content, availability, security, policies, or practices.
Customers should review the applicable terms and privacy policies before using third-party websites.
28. Accuracy of Website Information
We aim to keep the information on our website accurate and current.
However, errors may occasionally occur in product descriptions, pricing, availability, images, specifications, promotional information, or other website content.
We reserve the right to correct errors, update information, modify content, and cancel affected orders where reasonably necessary and legally permissible.
29. Website Availability
We do not guarantee that our website will always be available, uninterrupted, secure, or free from technical errors.
Temporary interruptions may occur because of maintenance, upgrades, server issues, network failures, cybersecurity incidents, third-party service interruptions, or other circumstances.
We shall not be responsible for losses caused solely by temporary website unavailability, except where liability cannot legally be excluded.
30. Limitation of Liability
To the maximum extent permitted under applicable law, we shall not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of our website, products, services, or third-party services.
This limitation does not exclude or restrict any liability that cannot legally be excluded or restricted under applicable law.
Nothing in these Terms & Services is intended to remove or reduce statutory rights available to consumers under applicable law.
31. Events Beyond Our Control
We shall not be responsible for delays or failures caused by circumstances beyond our reasonable control.
Such circumstances may include natural disasters, severe weather, government restrictions, transportation disruptions, strikes, civil disturbances, public health emergencies, internet or telecommunications failures, courier disruptions, supply shortages, technical failures, or other extraordinary circumstances.
Where reasonably possible, we will take appropriate steps to minimize the impact of such events.
32. Fraud Prevention
We reserve the right to conduct reasonable checks to protect our business, customers, payment systems, and website against fraudulent or unauthorized transactions.
Where an order appears suspicious or inconsistent with normal purchasing activity, we may request additional verification or cancel the order where reasonably necessary.
Fraudulent use of payment methods, identities, promotional codes, accounts, or other services may result in cancellation of orders and appropriate legal action where applicable.
33. Account Suspension or Termination
Where customers have an account on our website, we reserve the right to suspend or terminate accounts involved in fraudulent activity, abuse, unauthorized activity, violation of these Terms & Services, or other conduct that may harm our business, customers, or platform.
Account termination does not remove any obligations or liabilities that arose before termination.
34. Changes to These Terms
We may revise these Terms & Services from time to time to reflect changes in our business, products, services, technology, legal requirements, or operating procedures.
Updated terms will become effective when published on our website unless a different effective date is stated.
Customers are encouraged to review these Terms & Services periodically.
Continued use of the website after updated terms become effective constitutes acceptance of the revised terms, to the extent permitted by applicable law.
35. Governing Law
These Terms & Services shall be governed by and interpreted in accordance with the applicable laws of India.
Nothing in these Terms & Services shall prevent a consumer from exercising any mandatory statutory rights available under applicable consumer protection laws.
36. Dispute Resolution
If a customer has a concern regarding an order, product, payment, delivery, return, or other matter, we encourage the customer to contact us first so that we can attempt to resolve the matter promptly and reasonably.
Where a dispute cannot be resolved through customer support, it shall be handled in accordance with applicable laws and the jurisdiction of the appropriate courts or authorities.
37. Severability
If any provision of these Terms & Services is determined to be invalid, unlawful, or unenforceable, the remaining provisions shall continue to remain in effect to the extent permitted by applicable law.
The invalid provision shall be interpreted or modified to the minimum extent necessary to make it enforceable where legally permissible.
38. Waiver
Failure by us to enforce any provision of these Terms & Services at any particular time shall not constitute a waiver of our right to enforce that provision in the future.
Any waiver must be expressly communicated or recognized in accordance with applicable law.
39. Entire Agreement
These Terms & Services, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies expressly incorporated into our website, constitute the applicable terms governing your use of our website and purchase of our products, subject to any mandatory rights provided under applicable law.
40. Contact & Customer Support
For questions, concerns, order-related issues, product information, or clarification regarding these Terms & Services, customers may contact us through the contact details provided on our website.
We encourage customers to provide their order number and relevant details when contacting customer support so that the matter can be reviewed efficiently.
By accessing our website, purchasing our products, or using our services, you acknowledge that you have read and understood these Terms & Services and agree to comply with them.