1. What type of jewelry do you sell?
We specialize in stylish, premium-looking jewelry, including snake-pattern chains, snake-pattern bracelets, chains, bracelets, and other fashion accessories designed for everyday wear and statement styling.
2. Are your chains and bracelets suitable for everyday wear?
Yes. Our jewelry is designed for regular fashion use. However, proper care is recommended to maintain its appearance, shine, and finish over time.
Avoid prolonged exposure to water, sweat, perfumes, lotions, cosmetics, and harsh chemicals.
3. Will the product look exactly like the pictures?
We make every effort to ensure that our product photographs accurately represent the actual product.
However, slight differences in color, shine, texture, finish, or appearance may occur due to lighting, photography, screen settings, and manufacturing variations.
4. How do I choose the right bracelet size?
Please check the size or measurement information provided on the individual product page before placing your order.
For the best fit, measure your wrist and compare the measurement with the available bracelet dimensions.
If you are unsure about the correct size, contact us before placing your order.
5. How should I take care of my jewelry?
To maintain the appearance of your jewelry, we recommend:
- Keeping it away from water and excessive moisture
- Removing it before bathing or swimming
- Avoiding direct contact with perfume and deodorant
- Avoiding lotions, creams, and cosmetics
- Keeping it away from chemicals and cleaning products
- Storing it in a dry place when not in use
- Avoiding excessive pulling, bending, or impact
6. Can I wear the jewelry while bathing or swimming?
We recommend removing your jewelry before bathing, swimming, exercising, or participating in activities involving prolonged exposure to water, sweat, chlorine, salt water, or chemicals.
This helps maintain the appearance and finish of the jewelry.
7. How long will my order take to arrive?
Delivery time depends on your location, courier service, order processing time, and other logistical factors.
The estimated delivery timeline will be displayed or communicated during the ordering process where applicable.
Delivery estimates are not guaranteed dates unless specifically confirmed by us.
8. Do you provide tracking information?
Yes, tracking information may be provided once your order has been dispatched, where tracking is available.
Please note that tracking information may take some time to become active after the shipment is handed over to the courier.
9. What happens if my package arrives damaged?
If your package or jewelry arrives damaged, contact us as soon as possible.
Please keep the original packaging and provide clear photographs or videos showing the package, shipping label, packaging, and damaged product.
Our team will review the issue and provide an appropriate resolution according to our Refund & Return Policy.
10. What if I receive the wrong product?
If you receive a product different from the one you ordered, contact us as soon as possible.
Please do not wear, modify, resize, repair, or alter the product.
After verification, we may arrange an appropriate replacement, exchange, or refund according to our applicable policy.
11. Can I return a product if I change my mind?
Change-of-mind returns may be subject to specific eligibility conditions.
If a return is accepted, the product generally needs to be unused, unworn, undamaged, and returned with its original packaging and accessories.
Please refer to our Refund & Return Policy for complete details.
12. Can I exchange my bracelet or chain for another size?
Size exchanges may be available depending on the product, stock availability, and applicable return conditions.
Customers are responsible for selecting the correct size when placing an order.
Please contact us before sending any product back for an exchange.
13. What if my jewelry has a manufacturing defect?
If you believe your jewelry has a genuine manufacturing defect, contact us within the applicable return period.
We may request photographs, videos, order details, and other information to assess the issue.
If the defect is verified, an appropriate replacement, exchange, or refund may be provided according to our policy.
14. Are scratches or changes in shine covered under returns?
Minor scratches, surface marks, changes in shine, fading, or discoloration resulting from normal use are generally considered normal wear and tear.
Damage caused by water, chemicals, perfume, cosmetics, improper handling, accidents, or excessive force may not qualify for a return or replacement.
15. Can I cancel my order?
You may request cancellation as soon as possible after placing your order.
Cancellation is generally possible only before the order has been dispatched.
Once an order has entered the shipping process, cancellation may no longer be possible.
16. How will I receive my refund?
For eligible prepaid orders, refunds will generally be processed through the original payment method.
For Cash on Delivery orders, we may request appropriate bank or UPI details to process an eligible refund.
The time taken for the refund to appear in your account depends on the relevant payment provider or bank.
17. Do you offer Cash on Delivery?
Cash on Delivery may be available for selected locations, products, customers, or order values.
Availability is determined during checkout and may be restricted in certain circumstances.
18. What happens if I miss my delivery?
The courier may attempt delivery again depending on its delivery procedures.
Please ensure that your phone number is reachable and that someone is available to receive the package.
Repeated failed delivery attempts may result in the shipment being returned to us. Additional shipping charges may apply if re-shipment is requested.
19. Can I change my delivery address after placing an order?
Contact us as soon as possible if you need to change your delivery address.
An address change may only be possible if the order has not yet been dispatched.
Once the order is in transit, changing the delivery address may not be possible.
20. Do you offer international shipping?
International shipping availability depends on our current shipping arrangements and the destination.
If international shipping is available, applicable shipping charges, customs duties, taxes, and other destination-specific charges may apply.
Please check the shipping information available at checkout before placing an international order.
21. Is my payment information secure?
Payments may be processed through secure third-party payment gateways.
Payment providers may process sensitive payment information according to their own security practices and privacy policies.
We recommend using only trusted payment methods and ensuring that your account and device remain secure.
22. How can I contact customer support?
You can contact us through the official contact details provided on our website for assistance with orders, products, shipping, returns, refunds, exchanges, or other questions.
When contacting us regarding an order, please keep your order number available so that we can assist you more efficiently.