1. Introduction

This Shipping Policy explains how we process, dispatch, ship, and deliver orders placed through our website.

By placing an order with us, you acknowledge and agree to the shipping terms described below.

We make reasonable efforts to ensure that every order is packed securely, dispatched within the applicable processing period, and delivered to the address provided by the customer.

2. Shipping Availability

We currently offer shipping to eligible locations within India.

Shipping availability may vary depending on the destination, courier coverage, product availability, operational conditions, and other logistical factors.

Certain remote, restricted, or difficult-to-service locations may require additional delivery time or may not be serviceable by our available courier partners.

If a particular location is not serviceable, we may contact the customer to arrange an alternative delivery address or cancel and refund the affected order where applicable.

3. Order Processing

Orders are generally processed after successful payment confirmation and order verification.

Processing includes:

• Order verification
• Product availability confirmation
• Quality checking
• Product preparation
• Secure packaging
• Shipping label generation
• Handover to the courier partner

Orders may require additional processing time during major sales, promotional campaigns, festive periods, product launches, weekends, public holidays, or periods of unusually high order volume.

The order processing period is separate from the actual shipping and delivery period.

4. Dispatch

Once your order has been prepared and packed, it will be handed over to an appropriate courier or logistics partner.

After dispatch, customers may receive a shipping confirmation containing tracking information where tracking is available.

The tracking information may take some time to become active after the shipment has been handed over to the courier.

5. Estimated Delivery Time

Delivery timelines displayed on our website are estimates and are not guaranteed delivery dates unless explicitly stated otherwise.

Delivery time may depend on:

• Delivery location
• Courier availability
• Distance
• Weather conditions
• Public holidays
• Local restrictions
• Transportation conditions
• Courier workload
• Operational disruptions
• Incorrect or incomplete address information
• Customer availability
• Other circumstances outside our reasonable control

Customers should consider the estimated delivery period before placing an order, particularly when purchasing for a specific event or occasion.

6. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout or communicated before order confirmation.

Shipping charges may vary depending on:

• Delivery location
• Order value
• Package characteristics
• Promotional offers
• Courier availability
• Shipping method

Where free shipping is offered, the applicable terms of the relevant offer will apply.

We reserve the right to change shipping charges and shipping promotions at any time before an order is placed.

7. Free Shipping

If free shipping is offered on eligible orders, the eligibility requirements will be displayed on the website or promotional communication.

Free shipping may be subject to:

• Minimum order value
• Specific products
• Specific locations
• Promotional periods
• Customer eligibility
• Other conditions

An order that qualifies for free shipping at the time of purchase will not normally be charged an additional standard shipping fee after confirmation, except where additional charges arise from circumstances caused by the customer, such as incorrect address information or requested re-delivery.

8. Shipping Address

Orders will be shipped to the address entered by the customer during checkout.

Customers are responsible for checking all shipping details before completing payment.

Please ensure that the following information is accurate:

• Full recipient name
• Building or house number
• Street or area
• Apartment or unit number, where applicable
• City
• State
• PIN code
• Mobile number
• Any relevant delivery instructions

We are not responsible for delivery failures or delays caused by incorrect, incomplete, or inaccurate information provided by the customer.

9. Changing the Shipping Address

Customers should contact us as soon as possible if they identify an error in their shipping address.

A shipping address may only be changed if the order has not yet been dispatched and if the change can reasonably be accommodated.

Once an order has been dispatched, the shipping address generally cannot be changed directly by us.

If a shipment is already in transit, customers may need to coordinate with the courier partner or wait for the shipment to return before a re-shipment can be considered.

Additional shipping charges may apply where a new shipment is required due to an incorrect address provided by the customer.

10. Courier Partners

We may use third-party courier and logistics providers to deliver orders.

The courier partner may be selected based on factors including:

• Destination
• Serviceability
• Delivery speed
• Availability
• Package requirements
• Operational conditions

Courier partners operate independently and may have their own terms, procedures, and delivery policies.

Once the order has been handed over to the courier, certain aspects of the delivery process are outside our direct control.

11. Tracking Information

Where tracking is available, customers may receive a tracking number or tracking link.

Tracking information may not appear immediately after dispatch because the courier may require time to scan and register the shipment.

Customers should use the provided tracking information to monitor shipment progress.

Tracking updates may occasionally be delayed due to courier system updates, scanning delays, technical issues, or operational circumstances.

12. Delivery Attempts

Courier partners may make one or more delivery attempts depending on their standard operating procedures.

A delivery may fail if:

• The recipient is unavailable
• The recipient refuses the package
• The address cannot be located
• The mobile number is unreachable
• The recipient does not respond to courier calls
• The PIN code is incorrect
• The delivery location is inaccessible
• The courier cannot complete delivery due to local restrictions

Customers should remain available at the provided delivery address and respond to courier communications when necessary.

13. Failed Delivery & Re-Delivery

If an order is returned to us because delivery could not be completed due to circumstances attributable to the customer, we may contact the customer regarding re-shipment.

Additional shipping charges may apply for re-delivery.

If the customer does not respond within a reasonable period or does not wish to pay applicable re-shipping charges, the order may be treated according to our applicable cancellation and refund procedures.

14. Refused Deliveries

Customers are expected to accept orders that they have placed.

Repeated refusal of shipments, particularly Cash on Delivery orders, may result in restrictions on future orders, including restrictions on Cash on Delivery availability.

If a customer refuses a prepaid shipment without an eligible reason under our Return & Refund Policy, any applicable refund may be processed only after the product is returned to us and the relevant conditions have been assessed.

15. Delayed Shipments

Although we make reasonable efforts to meet estimated delivery timelines, delays may occur.

Possible causes include:

• Courier delays
• Weather conditions
• Heavy traffic
• Transportation disruptions
• Public holidays
• Regional restrictions
• Natural events
• Operational issues
• High shipment volumes
• Incorrect customer information
• Unforeseen logistical circumstances

A delivery delay does not automatically qualify as a product defect or entitle the customer to compensation.

If a shipment is significantly delayed, customers may contact us with their order number so that we can review the shipment status.

16. Lost Shipments

If a shipment appears to be lost or has remained without meaningful tracking updates for an unusually long period, we may initiate an investigation with the relevant courier partner.

Customers may be asked to provide additional information required to investigate the shipment.

Depending on the outcome of the investigation and applicable policies, we may provide an appropriate resolution, which may include replacement, re-shipment, or refund where applicable.

17. Damaged Packages

Customers should inspect the package upon delivery where reasonably possible.

If the package appears visibly damaged, opened, torn, crushed, wet, or tampered with, customers should document the condition of the package before opening it.

Photographs or videos of the package, shipping label, outer packaging, and product may be required when reporting a shipping-related issue.

Customers should contact us as soon as possible if a shipment arrives damaged.

18. Damaged Products During Transit

If a product appears to have been damaged during transportation, customers must notify us within the applicable period specified in our Return & Refund Policy.

To investigate the issue, we may request:

• Order number
• Photographs of the outer packaging
• Photographs of the shipping label
• Photographs of the damaged product
• Unboxing video, where available
• Description of the damage
• Other relevant information

Once the issue is reviewed, we will determine the appropriate resolution in accordance with our applicable policies and legal obligations.

19. Wrong Product Delivered

If you receive a product that does not match your confirmed order, contact us as soon as possible.

Please do not use, modify, resize, alter, or otherwise damage the product while the issue is being investigated.

We may request photographs, videos, order information, and other details to verify the issue.

If the error is confirmed, the appropriate replacement, return, or refund will be arranged in accordance with our Return & Refund Policy.

20. Missing Items

If an order appears to be missing an item, customers should contact us promptly after delivery.

We may review the order records, packing information, shipment details, and other relevant information.

Customers may be required to provide photographs or videos of the received package and its contents to assist with the investigation.

21. Cash on Delivery

Where Cash on Delivery is available, customers must pay the applicable order amount to the courier at the time of delivery.

Cash on Delivery may not be available for every location, product, customer, or order value.

We reserve the right to restrict or discontinue Cash on Delivery without prior notice.

Repeated refusal or non-acceptance of Cash on Delivery shipments may result in restrictions on future Cash on Delivery orders.

22. International Shipping

Unless explicitly stated on our website, we currently do not guarantee international shipping availability.

If international shipping is offered in the future, separate shipping charges, customs duties, import taxes, documentation requirements, delivery timelines, and destination-specific restrictions may apply.

Customers receiving international shipments may be responsible for applicable customs duties, taxes, import charges, and other destination-specific fees unless expressly stated otherwise.

23. Customs & Import Charges

For international shipments, where applicable, customs authorities may impose duties, taxes, or other charges.

Such charges are determined by the destination country’s authorities and are outside our direct control.

The customer may be responsible for payment of applicable customs or import charges unless otherwise stated at the time of purchase.

Failure to pay applicable customs charges may result in delivery delays, return of the shipment, or other consequences.

24. Shipping During Sales & Festive Periods

During major sales, promotional campaigns, festivals, holidays, product launches, or other periods of high demand, order processing and delivery may take longer than normal.

We recommend placing orders sufficiently in advance when the product is required for a specific date.

We do not guarantee delivery by a particular date unless an express delivery commitment has been specifically confirmed by us.

25. Shipping Restrictions

Certain products, destinations, or delivery locations may be subject to shipping restrictions.

We reserve the right to restrict shipping to locations where delivery cannot reasonably be completed or where restrictions are imposed by courier providers, government authorities, or applicable regulations.

26. Delivery to Remote Locations

Deliveries to remote, rural, difficult-to-access, or specially serviced locations may require additional time.

Additional delivery charges may apply in certain circumstances if imposed by the courier provider or if special delivery arrangements are required.

Where an address is not serviceable, we may contact the customer for an alternative address.

27. Delivery to Offices, Hostels & Shared Locations

When providing an office, hostel, apartment complex, hotel, society, or other shared location as the delivery address, customers should provide sufficient details to help the courier identify the recipient.

We are not responsible for packages accepted by building reception, security personnel, administrative staff, roommates, colleagues, or other persons authorized or permitted to receive deliveries at the provided address.

Customers should ensure that the provided contact number is reachable during the delivery period.

28. Delivery Confirmation

A shipment may be marked as delivered by the courier based on its delivery confirmation system.

If tracking shows that an order has been delivered but the customer has not received it, the customer should contact us promptly.

We may coordinate with the courier partner to investigate the delivery status.

Customers may be asked to provide information necessary to assist with the investigation.

29. Shipping & Returns

Shipping charges associated with returns, exchanges, replacements, or refunds are governed by our Return & Refund Policy.

Depending on the reason for the return and the circumstances involved, return shipping may be borne by the customer or by us.

Customers should not ship products back without following the applicable return procedure.

30. Order Cancellation Before Dispatch

If a customer wishes to cancel an order, the cancellation request should be submitted as soon as possible.

Cancellation may be possible only if the order has not yet been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible through the standard cancellation process.

Any applicable refund will be handled according to our Return & Refund Policy.

31. Shipping Communication

We may send customers shipping-related communications through email, SMS, WhatsApp, telephone, or other available communication channels.

These communications may include:

• Order confirmation
• Processing confirmation
• Dispatch notification
• Tracking information
• Delivery updates
• Failed delivery notifications
• Return-to-origin notifications
• Other relevant shipping information

Customers are responsible for ensuring that their contact details remain accurate.

32. Shipping Delays Beyond Our Control

We shall not be responsible for delays caused by circumstances outside our reasonable control, including:

• Natural disasters
• Floods
• Severe weather
• Government restrictions
• Transportation disruptions
• Strikes
• Civil disturbances
• Public emergencies
• Courier network disruptions
• Technical failures
• Road closures
• Political or regulatory restrictions
• Other extraordinary events

We will make reasonable efforts to assist customers in such situations.

33. Customer Responsibility

Customers are responsible for:

• Providing accurate delivery information
• Providing a reachable phone number
• Being available to receive the shipment
• Responding to courier communications
• Checking tracking information where available
• Following applicable delivery instructions
• Reporting shipping issues promptly
• Providing requested information during shipment investigations

Failure to fulfill these responsibilities may result in delivery delays, failed delivery, additional charges, or return of the shipment.

34. Policy Changes

We reserve the right to update or modify this Shipping Policy from time to time.

Changes may be made due to changes in courier partners, shipping procedures, business operations, applicable laws, service availability, or other operational requirements.

The updated version will be published on our website and will apply to orders placed after the revised policy becomes effective, unless otherwise required by applicable law.

35. Contact Regarding Shipping

For questions regarding shipping, delivery, tracking, delayed shipments, damaged packages, or other delivery-related matters, customers may contact us through the official contact details provided on our website.

When contacting us regarding a shipment, customers should provide their order number, registered mobile number, and any relevant delivery information to help us investigate the matter efficiently.

36. Acceptance of Shipping Policy

By placing an order through our website, you acknowledge that you have read, understood, and agreed to this Shipping Policy.

This Shipping Policy should be read together with our Terms & Services, Privacy Policy, Return & Refund Policy, and any other policies published on our website.