1. Introduction

This Refund & Return Policy explains the conditions and procedures applicable to returns, exchanges, replacements, cancellations, and refunds for products purchased through our website.

We want every customer to have a positive shopping experience. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for a return under this policy, you may contact us within the applicable return period and follow the procedure described below.

By placing an order, you acknowledge that you have reviewed and understood this Refund & Return Policy.

This policy is subject to applicable consumer protection and other laws. Nothing in this policy is intended to restrict any mandatory rights available to customers under applicable law.

2. Return Eligibility

A product may be eligible for return, replacement, or exchange where applicable if:

• The wrong product was delivered.
• The product is damaged during transportation.
• The product has a genuine manufacturing defect.
• The product received is materially different from the product ordered.
• The product is missing from the package.
• The product otherwise qualifies for a return under applicable law or the terms communicated at the time of purchase.

All return requests are subject to verification.

A product being eligible for review does not automatically guarantee approval of a return, replacement, exchange, or refund.

3. Return Period

Customers must report an eligible return, damage, defect, or incorrect-product issue within [X days] of delivery.

The return period begins from the date on which the courier records the order as delivered.

Requests submitted after the applicable return period may not be accepted unless required by applicable law or otherwise approved by us.

Customers should contact us as soon as they identify an issue rather than waiting until the end of the return period.

4. Products Must Be Returned in Original Condition

Where a return is approved, the product should generally be returned in the condition in which it was received.

The product should include, where applicable:

• Original jewelry
• Original packaging
• Product box
• Tags
• Labels
• Accessories
• Promotional items
• Invoice or order information
• Any other materials supplied with the product

The product must not have been unnecessarily altered, damaged, modified, resized, repaired, or misused.

5. Jewelry-Specific Return Conditions

Because our products are jewelry items, returns may be subject to additional inspection.

A product may not qualify for return or replacement where damage appears to have resulted from:

• Normal wear and tear
• Scratches caused after delivery
• Accidental dropping
• Bending
• Pulling
• Crushing
• Excessive force
• Improper storage
• Exposure to water
• Exposure to perfume
• Exposure to chemicals
• Exposure to cosmetics
• Exposure to cleaning products
• Unauthorized modification
• Unauthorized repair
• Incorrect usage
• Failure to follow recommended care instructions

Normal changes in appearance resulting from regular use may not be considered manufacturing defects.

6. Manufacturing Defects

A manufacturing defect refers to a genuine defect arising from the production or manufacturing process rather than damage caused by the customer after delivery.

Examples may include certain structural or finishing issues that existed when the product was received.

Every reported defect will be assessed individually.

We may request photographs, videos, product information, packaging details, or other evidence before approving a return or replacement.

7. Wrong Product Delivered

If you receive a product different from the product shown in your confirmed order, please contact us promptly.

Do not wear, modify, resize, repair, or otherwise alter the product before contacting us.

Once the error is verified, we may arrange a return and provide an appropriate replacement or refund in accordance with this policy.

8. Damaged Product

If your jewelry arrives damaged, please contact us within the applicable return period.

Customers should provide clear photographs or videos showing:

• The product
• The damaged portion
• The product packaging
• The shipping package
• The shipping label
• Any visible signs of damage

Where possible, customers should retain the original packaging until the issue has been resolved.

We may use the submitted information to determine whether the damage occurred before delivery, during transportation, or after receipt.

9. Unboxing Evidence

For high-value, damaged, incorrect, or disputed orders, we may request an unboxing video showing the package from its sealed condition through the opening of the package and inspection of its contents.

An unboxing video may assist us in investigating claims involving missing, damaged, or incorrect products.

Failure to provide an unboxing video does not necessarily mean that a claim will automatically be rejected, but additional evidence may be required to verify the issue.

10. Non-Returnable or Restricted Items

Unless required by applicable law, certain products may be non-returnable or subject to additional restrictions.

This may include:

• Products specifically marked as non-returnable
• Customized products
• Personalized products
• Products altered or resized at the customer’s request
• Products damaged after delivery
• Products showing significant signs of use
• Products returned without the required accessories or packaging
• Products returned after the permitted return period
• Products affected by improper handling or care

The return eligibility of a specific product will be determined according to the product terms displayed at the time of purchase and applicable law.

11. Change of Mind Returns

Returns due solely to a change of mind, personal preference, incorrect size selection, or the customer no longer wanting the product may be subject to separate eligibility conditions.

If such returns are accepted, the product must be unused, unworn, undamaged, and returned with all original packaging and accessories.

Any applicable return shipping charges, handling charges, or other deductions will be communicated before the return is processed.

12. Size & Fit Issues

Customers are responsible for selecting the correct chain or bracelet size based on the measurements and product information provided on the website.

A return resulting solely from an incorrectly selected size may not be accepted unless the applicable product listing specifically permits size-related returns or exchanges.

If an exchange for another size is available, it may be subject to stock availability and applicable shipping charges.

13. Return Request Procedure

To request a return, replacement, or exchange, customers should contact us through the official customer support channel provided on our website.

The customer may be required to provide:

• Order number
• Name used for the order
• Registered mobile number
• Email address
• Product name
• Reason for return
• Photographs
• Videos, where applicable
• Packaging photographs
• Other information reasonably required to verify the request

We may not process returns submitted through unauthorized channels or without the information required to identify the order.

14. Return Authorization

Customers should not send products back without receiving return instructions from us.

If a return is approved, we will provide the applicable return instructions.

Products returned without authorization may be delayed in processing, refused, or returned to the customer, subject to applicable law.

15. Return Shipping

The responsibility for return shipping may depend on the reason for the return.

Where the product is confirmed to be defective, damaged in transit, or incorrectly supplied due to our error, we may arrange or reimburse eligible return shipping in accordance with the applicable circumstances.

Where a return is accepted for customer preference, incorrect size selection, or another reason attributable to the customer, the customer may be responsible for applicable return shipping costs.

Return shipping arrangements will be communicated during the return process.

16. Return Inspection

Once a returned product is received, it may undergo an inspection.

The inspection may verify:

• Product condition
• Product authenticity
• Damage
• Signs of wear
• Manufacturing defects
• Missing components
• Original packaging
• Tags and accessories
• Whether the returned item matches the original order

The inspection process may take reasonable time depending on the nature of the claim.

17. Approval or Rejection of Returns

After inspection, we may approve or reject a return, replacement, or exchange based on the applicable eligibility criteria.

A return may be rejected where:

• The product was used or worn beyond what is reasonably necessary for inspection
• The product has customer-caused damage
• The product has been modified
• The product has been repaired by an unauthorized person
• The product is missing required components
• The product does not match the original item supplied
• The return was submitted outside the applicable return period
• The issue is consistent with normal wear and tear
• The return does not meet the stated eligibility requirements

Any rejection will be subject to applicable consumer rights and legal requirements.

18. Exchange Policy

Where exchanges are offered, an eligible product may be exchanged for another available product or size, subject to stock availability.

An exchange may not be possible if the requested replacement product is unavailable.

If the replacement product has a higher price, the customer may be required to pay the difference.

If the replacement product has a lower price, the applicable difference may be handled according to our refund procedures.

Additional shipping charges may apply depending on the reason for the exchange.

19. Replacement Policy

If an eligible product is confirmed to be defective, damaged, or incorrectly supplied, we may offer a replacement where the same product is available.

Replacement is subject to stock availability.

If the exact product is unavailable, we may offer an alternative resolution, which may include an exchange, store credit, or refund, subject to the circumstances and applicable law.

20. Refund Eligibility

Refunds may be issued where:

• An eligible order is cancelled before dispatch.
• An eligible return is approved.
• A defective, damaged, or incorrect product cannot reasonably be replaced.
• We are unable to fulfill a confirmed prepaid order.
• A refund is otherwise required under applicable law or our applicable policies.

Refunds are subject to verification and applicable payment-processing procedures.

21. Refund Method

Where possible, refunds for prepaid orders will be processed through the original payment method.

The exact method and timing may depend on the payment gateway, bank, card issuer, UPI provider, or other payment service used for the original transaction.

We do not control the processing timelines of third-party financial institutions.

22. Refund Processing Time

Once a refund has been approved, we will initiate the refund within the applicable processing period.

After initiation, the time required for the amount to appear in the customer’s account may depend on:

• Payment gateway
• Bank
• Card issuer
• UPI provider
• Financial institution
• Other payment service provider

A refund may therefore take additional time to reflect after it has been initiated by us.

23. Cash on Delivery Refunds

For Cash on Delivery orders, no amount is transferred to us through an online payment gateway at the time of purchase.

If a refund is approved for a Cash on Delivery order, we may request appropriate bank account, UPI, or other payment details required to process the refund.

Customers are responsible for providing accurate refund information.

We will not be responsible for delays caused by incorrect bank or payment details supplied by the customer.

24. Partial Refunds

In certain circumstances, a partial refund may be applicable.

This may occur where:

• Only part of an order is eligible for refund
• A product is partially defective where a full return is not required
• Certain promotional benefits affect the refundable amount
• Applicable shipping or handling charges are non-refundable
• Other deductions are permitted under the applicable terms and law

Any applicable deduction will be communicated where reasonably practicable.

25. Shipping Charges & Refunds

Original shipping charges may not always be refundable.

Where a return is due to our error, an incorrect product, a verified manufacturing defect, or another circumstance where we are responsible, eligible shipping charges may be refunded in accordance with applicable law and our policies.

For customer-requested returns, change-of-mind returns, or incorrect size selections, shipping charges may be non-refundable.

26. Promotional Orders

If a product was purchased using a coupon, discount, promotional offer, bundle offer, free gift, or other promotional benefit, the refund may be adjusted to reflect the actual amount paid and the applicable terms of the promotion.

If a promotional offer required a minimum order value and a return causes the order to fall below that threshold, the applicable discount may be adjusted where permitted.

27. Free Gifts & Promotional Items

If an order includes a free gift or promotional item and the main product is returned, the free gift may also need to be returned.

If the promotional item is not returned where required, its applicable value may be deducted from the refund where permitted by applicable law.

28. Order Cancellation

Customers may request cancellation as soon as possible after placing an order.

Cancellation is generally possible only before the order has been dispatched.

Once an order has entered the dispatch or shipping process, cancellation may no longer be possible.

If cancellation is approved for a prepaid order, the eligible amount will be refunded according to the applicable refund procedure.

29. Cancellation by Us

We reserve the right to cancel an order in circumstances including:

• Product unavailability
• Pricing or technical errors
• Payment verification issues
• Suspected fraudulent activity
• Incorrect inventory information
• Shipping restrictions
• Inability to deliver to the provided address
• Other legitimate operational circumstances

If a prepaid order is cancelled by us, an applicable refund will be initiated.

30. Returned-to-Origin Orders

If a shipment is returned to us because of failed delivery, incorrect address, refusal to accept delivery, or other circumstances attributable to the customer, we may contact the customer regarding the next steps.

If the customer requests re-shipment, additional shipping charges may apply.

If the customer does not respond within a reasonable period, the order may be handled in accordance with applicable cancellation and refund procedures.

31. Product Condition Upon Return

Products must be returned in a condition that allows us to reasonably inspect them.

We may reject or adjust a return where the product has been damaged after delivery, excessively worn, altered, resized without authorization, repaired, or otherwise changed from the condition in which it was supplied.

This does not affect any mandatory statutory rights relating to defective products.

32. Unauthorized Repairs or Modifications

Any repair, resizing, polishing, alteration, engraving, modification, or other intervention performed by a person or service provider not authorized by us may affect return, exchange, replacement, or warranty eligibility.

Customers should contact us before attempting to repair or modify a product that they believe is defective.

33. Normal Wear & Tear

Jewelry is subject to normal wear and tear.

Minor scratches, surface marks, gradual changes in shine, fading of certain finishes, discoloration due to environmental exposure, and other effects associated with regular use do not necessarily indicate a manufacturing defect.

Such conditions may not qualify for return, replacement, or refund.

34. Jewelry Care & Returns

Customers are expected to follow the product care recommendations provided with the product or on our website.

Damage caused by exposure to water, sweat, perfume, cosmetics, chemicals, cleaning products, chlorine, salt water, excessive force, or improper storage may not qualify for a return or refund.

35. Refunds for Unfulfilled Orders

If we are unable to fulfill a confirmed prepaid order due to product unavailability or another circumstance within our responsibility, we will initiate an applicable refund.

The refund will be processed through the appropriate payment method, subject to the payment provider’s processing timelines.

36. Fraudulent or Abusive Return Requests

We reserve the right to investigate unusual, repeated, fraudulent, or abusive return requests.

Examples may include:

• Returning a different product
• Returning a counterfeit or substituted item
• Repeatedly claiming damage without reasonable evidence
• Intentionally damaging products before return
• Misusing promotional offers
• Providing false information
• Repeatedly refusing deliveries
• Attempting to obtain refunds without returning products

Where fraud or abuse is reasonably suspected, we may restrict future transactions and take appropriate action permitted by law.

37. Return Inspection & Decision

The final determination regarding a return request will be based on the available evidence, product inspection, order information, applicable policies, and relevant legal requirements.

We may contact the customer for additional information before reaching a decision.

We aim to handle return requests fairly and consistently.

38. Consumer Rights

Nothing in this Refund & Return Policy is intended to remove, restrict, or override any mandatory rights available to customers under applicable consumer protection or other laws.

Where applicable law provides a customer with rights beyond those described in this policy, those legal rights will continue to apply.

39. Changes to This Policy

We reserve the right to update this Refund & Return Policy from time to time.

Changes may be made due to changes in products, business operations, payment methods, logistics arrangements, legal requirements, or customer service procedures.

The latest version will be published on our website.

40. Contact for Returns & Refunds

For return, replacement, exchange, cancellation, or refund requests, customers should contact us through the official customer support details provided on our website.

Customers should provide their order number and relevant information when submitting a request so that we can identify and process the request efficiently.

41. Acceptance of This Policy

By purchasing products from our website, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy.

This policy should be read together with our Terms & Services, Privacy Policy, Shipping Policy, and other policies published on our website.